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FAQ

  • Are your villa offered on certified / licensed vacation homes?
    • Yes, the villa are certified and licensed by Osceola County and State of Florida. 
  • How can I be assured this is not a scams?
    • Paradise Palm at Emerald Island Resort is owned 
  • Is this villa timeshares? strings attached for reservation to attached sales presentation?
    • Paradise Palm is not timeshares and it is owner rental. There is no sales presentation. 
  • Will I be staying in the villa shown in the pictures of this website?
    • A big YES. The pictures in this website is most recent and better in person. 
  • Do I pickup / drop off the keys to the villa that I am renting?
    • No. The villa have a digital keyless entry systems. We will provide you the access code prior to you arrival. 
  • How much security deposit is required for vacation villa?
    • The security deposit is $300. ( If pay by paypal it is 3% surcharge and 4% for international guests)
  • How would I receive my security deposit?
    • We will refund your security deposit if the payment was made with Paypal, same account. If other ways, I will mail a check to the address on the booking form. 
  • What is the maximum occupancy?
    • The maximum occupancy is 16 including infants.
  • Do you provide travel insurance?
    • Sorry, We don't provide travel insurance. 
  • What is your privacy policy?
    • The information that we collect from you is private which we don't give or sell your information to anyone. The information that you provide is solely for mean to contact you. Our management company will be provided with party lead, number of the party, arrival and departure dates only. 
  • How far are the villa from Disney World and other attractions?
    • Our villa in Emerald Island Resort is 3 miles away from Disney World. Please visit our direction page. 
  • Is there any shopping centers / restaurants close to our villa?
    • There are 24 hours ...........
  • Is there Golf courses near by?
    • There are many golf courses near by Emerald Island Resort. Go to Golf Page